Type Four Lines, Get Erik’s Signature Back the Same Lunch Hour

Card stays in your wallet · nothing routes to a broker · we never auto-redial

Submissions print on the small thermal next to Jenny’s phone. She matches them against the Beltline dispatch board (Tuesday/Thursday in-town, Friday long-lane), Cassie inventories the heated-box pads and frozen-ground anchor straps, and Erik countersigns the binding figure on Bauer letterhead before anyone touches your name. Card stays in your wallet. The thread stops the second you stop replying.

FAQ — Wisconsin MOOvers

Written long-form across the Robertson Road counter — Jenny Bauer fields the phone, Jordan Klein calls answers up from the climate bay, and the page works through every question a Madison household phones in the week before a sailing cut-off or a curb window.

Quote (888) 278-9005

Below are the questions Jenny actually hears on the Robertson Road desk most weeks. If your question is not here, call the MOOvers desk and ask. Erik or Dustin will walk you through it in plain Wisconsin English, no script, no upsell. The binding flat is the binding flat — the same figure at the Madison curb at load and at the destination curb at unload.

Booking, dates, and the Wisconsin calendar

How early do I need to book an August UW lease-week move?

Jenny opens the August dispatch board in late June. By mid-July the August 1 and August 15 calendars are usually full. The earlier you call after your new lease is signed, the better your shot at a curb window.

Do you do January 1 lease turnovers?

Yes. January 1 carries are a normal part of the year. Tony Schroeder leads the winter-discipline crew — heated truck box for solid wood furniture, frozen-ground anchor straps, defrosted cab pre-runs at 5:30 a.m., salt-corroded basement plate awareness for Vilas and Tenney-Lapham basements.

How long does the binding flat figure hold?

The binding figure is the binding figure once Erik counter-signs. If the job slips by a week or a month and the inventory list stays the same, the figure stays the same.

Pricing, deposit, and what is in the binding flat

What does a Madison local hourly run?

$175 an hour with three movers and a 26-foot truck on the bumper. Small studio or one-bedroom binding flats start at $565.

What is the deposit?

Flat $225 on every binding job. Credited against the final figure, refundable up to 72 hours before move day.

Does the binding flat include the gas and the mileage?

For local jobs the figure includes everything — arrival, drive, unload, and the wrap. For long-haul the figure includes the same crew from load to unload with no fuel surcharge added at destination. The only line that can move is if you add inventory at the curb.

License, insurance, and the claim window

Are you a real Wisconsin moving company?

Yes — registered with the Wisconsin Public Service Commission for intrastate work and operating under our US DOT and MC authority for interstate hauls. Twelve W-2 names on the payroll. Seven trucks in the Robertson Road yard.

What cargo insurance is on the truck?

$1M per shipment, $0.60 per pound released-value baseline. Full-value protection is available on request and written into the binding flat before Erik counter-signs.

How long do I have to file a claim?

Federal nine-month claim window from delivery date. Cassie processes claims off the Robertson Road desk.

Long-haul and the Midwest lanes

Will my load get re-loaded onto another truck along the way?

No. The same MOOvers W-2 crew that loaded your house in Madison drives the rig and unloads at destination. We do not auction the load to a van line and we do not transfer it at a truck stop.

How long does a Madison-to-Minneapolis move take?

Standard two-day. Tony schedules the cab pre-run, the rig overnights in Eau Claire on the homebound leg, the crew sleeps over.

HOA paperwork and downtown high-rise logistics

Do you file the COI for my Capitol high-rise or my Maple Bluff HOA?

Yes. Cassie files the certificate of insurance with property management or the HOA board seventy-two hours ahead of move day at no extra charge.

Is the deposit refundable?
Yes — the $225 deposit is refundable up to 72 hours before move day and is otherwise credited against the final binding flat figure.
Do you take credit cards?
Visa, Mastercard, Discover and Amex all run on the Robertson Road desk. Cassie also takes ACH for long-haul. Check on the day of the move is fine.
Are your trucks branded?
Seven trucks in the Robertson Road yard, all in the Wisconsin MOOvers Badger-red wrap with the Holstein silhouette and the Wisconsin PSC lettering on the back doors. No magnetic logo on a rental box truck.
Are your movers W-2 or contract?
All twelve are W-2 on the Wisconsin MOOvers books. Erik signs the paychecks; we do not use day labor.
Do you charge for stairs or long carries?
Stairs and carry distance are written into the binding flat figure ahead of time after Dustin walks the property. There are no surprise stair charges at the curb.
How do you handle a piano or a gun safe?
Lukas’s in-house crew. Walk-boards, e-track straps, dual-wrap moisture barrier; frozen-ground anchor straps December through February. From $465.
Will you move my hot tub?
Yes, by quote. Dustin walks the property to measure the deck access and the cradle clearance before the binding figure goes on paper.
Can you do a same-week move?
Often, outside August 1 to August 20 and December 28 to January 2. Call Jenny — if there is a curb open, she will book it.
Do you pack the kitchen and the closets?
Yes — full pack-out service with boxes, archive paper and custom wood crates for solid oak hutches. Saturday pack days are normal.
Will you disconnect my washer and dryer?
Standard washer and dryer disconnect and re-hook are included on residential jobs. Gas line disconnect is by a licensed plumber on referral.
Do you store between closings?
Heated indoor storage at the Robertson Road bay off the East Side Beltline, $140 to $320 a month by unit size, daily rate also available. Cassie runs the billing cycle.
What if my new house is not ready on move day?
We bring the load back to Robertson Road heated storage and run the second leg on a date you choose. Storage-in-transit is written into the binding flat at the rate above.

Once Jenny pins your slip on the Robertson Road board, Erik is the one who calls you back, room by room, basement to second floor, before any number is signed.

Erik walks the inventory with you over the phone—Steinway upright, gun safe, basement workshop band saw, the dresser Heinrich Bauer himself built in 1949—then prices the move against the Beltline weekly board and emails the binding figure on Bauer letterhead before Dustin shuts the office at 4:30 p.m. Central. One desk runs your move from intake to invoice; nothing routes through a broker, a national queue or an off-hours answering service. If a Tuesday comes and you have not replied, that’s the end of the thread—Jenny picks up only when you pick up first.

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